A: Delivery is possible in about a week, depending on the quantity and delivery destination. Please consult with us if you are in a hurry.
Q: Are receipts or delivery slips enclosed?
A: We do not enclose delivery slips, receipts, or any statements showing amounts when delivering products. For customers who wish to receive one, we will send it via email (PDF), so please enter the recipient name and proviso in the comments section when ordering, or contact us via the inquiry form.
Q: I placed an order, but haven't received an email.
A: The sender address of automatically sent emails is "[email protected]".
If you do not receive an email from our store, please verify your email reception settings and check your spam folder.
*It may take a few minutes to several hours for the automatic transmission email to arrive.
Q: Even though the product page says [Shipping fee for up to 2 chairs], it shows twice as much.
A: Due to system specifications, shipping fees may be displayed as doubled when ordering two or more chairs for certain products.
We will manually correct it after confirming your order and notify you by email, so please proceed to complete your order as is.
Q: Can you hold items with a future delivery date specification?
A: We kindly ask for a maximum storage period of approximately 1 month from your order.
*If you wish to store items for more than 1 month, a separate storage fee will be charged. Please contact us for details.
Q: Is there free shipping for purchases over XX yen?
A: We apologize, but shipping fees apply separately regardless of the purchase amount.
About Products
Q: Brand new? Antique?
A: All products in our store are brand new. *Excluding OUTLET / USED category items.
Q: I'd like to see the actual items; do you have a physical store?
A: At our store in Daikanyama, Tokyo, products listed in the online store are on display one by one. Please note that since some customers purchase items to take home directly, items may occasionally be out of stock in the store depending on timing. Inquiring in advance by phone or email will ensure a smooth experience.
Please check store information here.
→ IDEA Daikanyama (SHOP)
Q: What is cut processing?
A: If you wish to lower the seat height of a chair or the height of table legs, cutting them to lower the height is possible. *Excluding some products.
If desired, please select [With Cut Processing] and enter your desired finished height in the comments column.
Q: What should the seat height of a chair be relative to the table height?
A: Generally, a difference of approximately 26 to 30 cm between the top edge of the table tabletop and the chair seat is considered comfortable and easy to use.
Our shop's wooden chairs can undergo cut processing to match your table. *Excluding some items
Q: The chair wobbles.
A: Chair wobbling is inspected on a completely flat surface (machine surface plate), and all chairs are confirmed to be level before shipping. It is said that virtually no floor is perfectly flat and level without even 1mm of distortion, regardless of building structure or flooring finish. Please try changing the placement of the chair to find a spot where it does not wobble.
As a solution if wobbling persists, attaching felt pads or similar under the floating leg can resolve the wobble.
Q: Is it possible to change or replace the upholstery?
A: We apologize, but our shop does not accept requests to change or replace upholstery.
Q: Can I use alcohol spray?
A: Alcohol sprays damage the surface coating and cause discoloration and deterioration.
Since restoration is difficult, please refrain from use. If you are concerned about dirt, apply a small amount of additive-free soap to a soft cloth and remove surface dirt.
Afterwards, moisten a cloth with water, wring it out thoroughly, wipe down the surface, and always finish by wiping dry with a clean, dry cloth.
About the Store
Q: Can I pick up my order in-store?
A: Pick-up is available at the Daikanyama store. When ordering, please enter [Store Pick-up Request] in the comments section.
Shipping fees are added automatically by calculation; however, if you enter [Store Pick-up Request], we will manually adjust it after verifying your order, so please proceed through checkout as is.
Q: Can I select items at the store and take them home immediately?
A: Basically, each item is exhibited one by one at the Daikanyama store, so you can take it home on the spot.
However, because many customers do this, items may occasionally be out of stock in-store depending on timing. Inquiring in advance by phone will ensure a smooth visit.
Other
Q: It wasn't what I imagined; can I return or exchange it?
A: In principle, we cannot accept returns or exchanges for reasons such as differing from expectations, not matching the intended size, or disliking the wood grain.
When placing an order, please review the product information thoroughly. In addition, before purchasing, we can answer any questions you may have, so please feel free to consult with us.
Q: Can you trade in or collect unwanted furniture?
A: We apologize, but our shop does not support trade-ins or collection/disposal of used furniture.
Q: Is there corporate pricing?
A: Since we set our product prices at wholesale rates in advance, we do not have separate corporate pricing.
We kindly ask for your understanding that sales are made at the prices listed on our website.
